The brand-new Amal robot from STEP offers a successful solution for new retail in the hospitality industry.
2021-12-23
The 2021 International Cultural and Tourism Summit and the 14th World Hotel Forum/Wuhan Summit were held as scheduled from December 16 to 18 at the Guanggu Chaoman Kerry International Hotel in Wuhan.
Mr. Jianyang Zhan, Executive Vice President of Amal, was invited to the stage this time to deliver a speech and sincerely shared with everyone the brand story of Amal Robotics. Amal Robotics is a subsidiary of STEPeng Co., Ltd., a group company that went public on the Shenzhen Stock Exchange in 2010 and is a global leader in elevator control systems. Born out of the Group’s expertise in industrial robotics and elevator control system technologies, Amal Robotics is now presenting its service robots to the world with a brand-new look.
The smart service robot showcased by “Amal” features a design created by a renowned domestic team of wooden horse designers. The designers drew inspiration from the penguin—a creature often praised as the “ship of the ocean.” The robot’s pair of lively, expressive eyes change their expressions to convey different emotions depending on its current operational state. With its striking appearance, high intelligence, ability to provide directions, endearing charm, flexibility in navigating and avoiding pedestrians, autonomous use of elevators, and automatic return to its charging station, this robot also boasts a range of other functions, including delivering items, welcoming guests and guiding them, conducting video promotions, and enabling one-touch summoning. As a result, hotel owners and guests at the event were drawn to gather around and experience it firsthand.
At the World Hotel Forum Summit, we engaged in in-depth discussions with entrepreneurs from the cultural and tourism industries. Amal’s new retail solution for hotels has successfully established a smart ecosystem for the hospitality sector. In addition to delivering the hotel’s six daily essentials, takeout meals, and express deliveries, guests can also scan the QR codes in their rooms to access the hotel’s online mall, where they can purchase beverages, snacks, and other supplies. The system automatically processes orders and swiftly delivers items directly to guests’ rooms. This robotic delivery service not only provides guests with an innovative, tech-driven experience but also safeguards their personal belongings and privacy, standardizes hotel SOP service protocols, and enhances OTA user reviews.
In the post-pandemic era, as COVID-19 cases have been fluctuating unpredictably across China, hotel owners have been rolling out contactless services and “Worry-Free Hotel” offerings. Specifically, Amal Robotics has equipped its warehouses with UVC deep-ultraviolet disinfection light beads that periodically disinfect the warehouse environment without leaving any residual contamination, ensuring greater safety and peace of mind for users when delivering or collecting items.
Amal Robotics is deeply honored to have been invited to participate in this year’s “Wuhan Summit,” an esteemed event attended by over 300 industry leaders and hospitality elites. Staying true to our original aspirations, we will keep forging ahead with determination! Let us join forces to make new contributions to the development of cultural tourism and hotel tourism in China and around the world.
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