Amal Robotics has joined the Meiya Jingting Hotel, leveraging technology to upgrade hotel services.
2022-02-08
The demand for room guests ordering takeout has been on the rise. During peak dining hours, we have to deliver takeout, answer phone calls, and check in guests—all at the same time—leaving us overwhelmed with countless small tasks. Since the Amal robot was introduced, it has taken on many of these tedious chores, bringing us real and tangible convenience.
The staff at the front desk of the Shanghai Meiya Jingting Hotel
This is how she evaluates her “new colleague.”
△ The hotel’s newly appointed server, “Amal Robot”
Starting in January of this year, Amal officially became a member of the staff at the Shanghai Meiya Jingtang Hotel, where her primary duties include greeting guests in the lobby, showing hotel promotional videos on screens, guiding guests to their rooms, and delivering room service orders. According to the hotel’s front desk, just delivering room service alone has Amal running back and forth more than fifty times each day; during weekends, you can even see her constantly bustling about, tirelessly on the move.
The Shanghai Meiya Jingtang Hotel, located on Hongde Road in Jiading District, Shanghai, is a mid-to-high-end hotel themed around café culture. With its classic Sino-European Art Deco décor, the hotel exudes a strong retro vibe. The addition of Amal robots has sparked a fresh synergy between vintage artistry and artificial intelligence, further enhancing the hotel’s tech-driven character.
Before hiring Amal, the staff at the Shanghai Meiya Jingtang Hotel were bogged down every day by tedious and heavy tasks. After Amal joined the team, he took over a wide range of services—from greeting guests at the front desk and conducting promotional rounds to guiding guests to their rooms and delivering items—working energetically around the clock. When his battery ran low, he automatically recharged himself. This freed up human resources to focus on providing more diverse and high-quality services. As a result, not only did employees feel happier in their jobs, but the overall quality of service at the hotel also improved significantly.
When a guest enters the hotel, Amal proactively greets them, immediately giving guests a fresh and welcoming experience. As you approach this “newly appointed hotel attendant,” you’ll be drawn in by the promotional video playing on the screen, which provides a comprehensive overview of the hotel’s room types, in-room amenities, signature dishes, and more.
What if you’ve checked in but can’t find your way around? Don’t worry—Amal the robot will guide guests to the elevator, accompany them as they take the elevator up to their floor, and even see them safely to the door of their room. Amal the robot boasts powerful navigation capabilities. She has a detailed map of the entire hotel stored in her memory, giving her an intimate understanding of the hotel’s layout. Whether it’s guest rooms, restaurants, or any other facility, she can effortlessly lead guests wherever they need to go—and once she’s delivered them to their destination, she’ll head back home on her own.
Of course, the most commonly used function of the Amal robot is delivering items. When a guest orders takeout or needs other supplies, the front-desk staff simply place the items into her storage compartment and select the corresponding room number. She’ll then take the elevator herself to the guest room door, intelligently dial the guest’s room phone, and wait for the guest to open the door and collect the items.
This is the daily routine of the Amar robot: driven by technology and rooted in service excellence. The Amar robot brings greater convenience and efficiency to the services at the Shanghai Meiya Jingtang Hotel, comprehensively enhancing service efficiency through intelligent solutions and helping to elevate the hotel’s service quality—ensuring guests enjoy an even better travel and stay experience!
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